HDS enterprise management SOLUTIONS

At HDS we employ a distinct and flexible approach, integrating centralized services together with our brand of entrepreneurial spirit – our turnkey management solutions begin during pre-opening and continue throughout your asset’s life cycle. In the interests of value engineering, we structure resources to enhance your brand, while optimizing expenses and fulfilling the promise of meaningful guest experiences at every turn. We work closely with property owners to align goals, strategies, and performance metrics while aiming to maximize their asset’s value and return on investment. HDS’ differentiated management approach includes a hands-on leadership structure, access to cutting-edge technology, and a partner for you to bear expenses while delivering industry-leading investment returns. Raw data coupled with sharp intuition allow us to deploy instant strategic pivots to keep you well ahead of the game; personalized, tailor-made solutions versus cookie-cutter templates. We constantly and regularly refine our tactics ensuring alignment with your business’ goals, while internally we respond immediately to ever-changing market dynamics and both micro- and macro- events.

We are more than simply operations and metrics – we understand the heart of what makes people come together, share experiences, and make memories – that’s where we really excel. We anticipate what guests will crave tomorrow while making certain it works well today. We’ll work with you to discover the soul of your property and regularly provide all-around assessments to keep you current, and keep your staffs engaged. This dual focus has helped so many of our successes, and it’s allowed HDS to author a hard-won playbook of guiding principles we’ve distilled over the years. Hospitality Dynamic Solutions is never afraid to take risks, and we’re comfortable playing, working, and operating in that space.

Every hospitality environment tells a story - ensure that yours is an unforgettable one.

“It’s not just about finding an operator; it’s about finding the right one and on the right terms. This is a process that even experienced businesspeople should not embark on unadvised.” – Grant Thornton

In a quickly changing hospitality landscape it’s of paramount importance to choose the right partner to safeguard your investment. HDS can assist in identifying and negotiating with the potential domestic or international operators of your proposed development; hotel, restaurant, bar, resort, or other asset; and we can provide information on the terms and conditions that would be appropriate for your facility. Regardless of if you’re interested in finding a lessee, managing team, or franchisor HDS can assist you with our deep network and deep knowledge. We also specialize in assisting stakeholders who desire to rebrand an existing property or to attempt to resuscitate a distressed concept. 

Negotiating and closing dozens of operator search processes each year, we can put our network of global contacts, library of contracts and Letters of Intent, and our specialized teams at your disposal. Your success will come via the right concept, the right brand, and the right people but the real foundation for a long-lasting collaboration is set on constructing a well-crafted agreement at the onset of the process. Engaging the [best fit of a management team is an essential task to be tackled early in the development process – to allow the management to identify with the brand identity, service standards, and guest expectations right from the onset. Through our extensive experience we know the offered rates from most players in this ecosystem – we ensure you’re not on the disadvantaged side of an agreement and consenting to operator’s capitalizing on your lack of knowledge when setting costs. HDS works entirely on YOUR side – saving you money by not holding preferential, ‘cozy’ arrangements with potential service providers or vendors. Our advisement teams are 100% composed of professionals who have been actual, successful operators, who fully understand the practicalities, realities, and expectations of these contracts. We ask your candidates the hundreds of questions that need to be answered, and importantly, we know the “correct” responses. Lastly, we work on a contingent basis. The bulk of our payment only comes due after key, mutually agreed upon milestones are reached.

The comprehensive process of management contract negotiation may last many months, though we have many stopgap solutions that we can offer you in the interim to ensure continuity of your operations. 

We run a structured, open, and transparent selection process in two phases – two complimentary disciplines that work in tandem. After meeting with you to lay out your comprehensive vision, parameters, and objectives, we put forward a brief, an Operator’s Package, to identify potential candidates and gauge interest. This may be delivered through a Request For Proposal or via direct solicitations.  We meticulously screen respondents looking for the very best, reputable, and suitable candidate to essentially become your long-term business partner – one who is responsible for the day-to-day operations and decision-making of your property. Their strategies, decisions, and standards of guest service not only will have significant impact on your key performance indicators but will have critical [impacts] on yours and your brand’s reputation. We will conduct a professional review of all submissions, checking all details and fine prints, weighing pros and cons, and examining all possible consequences of any issues which might arise. HDS has a highly refined, formulaic process in place to check the cohesion of hundreds of variable criteria we check to facilitate the perfect owner-operator match. We rigorously interview the most promising prospects and perform all requisite background inspections and due diligence. During this competition our top concern is ensuring that the potential operator’s vision aligns squarely with your own. We select the preferred bidders after evaluating the various project proposals received based on their expertise, market penetration, brand strength and reputation, compatibility, and their ability to drive positive business and additional revenue to the property.

In phase two, deliverables include obtaining firm letters of intent from shortlisted candidates, sharpening Heads of Terms, and after consultation with you the delivery of detailed term sheets to those firms and individuals. 

We schedule the leading candidate’s introductions and presentations to ownership, attend those presentations, and conduct a joint evaluation with the owners afterwards – steering the final recommendation and eventual selection. We guide you through the entire negotiation process to ensure you sign on the best possible terms with a clear understanding of what each of the various clauses entail. Most important to us is that the final contract itself is mutually fair and balanced.

Our proven approach in operator selection has led to return engagements with most of our client base, letting you and your team rest easily knowing you are making the best possible choice.  In the event that things go wrong in the future, as occasionally will happen, we can support you with dispute resolution – including arbitration, mediation, and litigation support. We’ll provide expert witness testimony as necessary regarding leases and management or franchise contracts, and we have teams of forensic accountants and tax specialists standing by.

We offer a comprehensive suite of services for the regulated gambling industry worldwide. Spurred on by favorable legislation, technological advances, and consumer preferences, the gaming sector is experiencing a period of explosive growth, bringing with it new challenges for operators as the industry’s environment evolves. HDS can help you level up operations and opportunities while minimizing your risk – financial, operational, and reputational, keeping you compliant in an ever-changing regulatory environment, and improving productivity while boosting your profits. 

Our teams of SMEs in all areas including gaming law, casino accounting, audit and assurance services, and human resources experts can help you enhance your casino’s success by developing and implementing hands-on solutions that are individually tailored to meet your desired objectives. We assist with staffing at every level, and provide staffs with onsite training and development, augmenting the activities of your own HR departments. HDS consultants are specialists in new technology and digital transformation, helping you overtake your competitors in digital and compute resources, developing and implementing new gaming types and strategies, and launching new online gaming platforms and mobile applications – all while expanding into new markets, capitalizing on our industry-leading data analysis tools. We will assist you in differentiating the customer experience and engender loyalty through dynamic programs. Our designers optimize casino floor layouts and game placement, improving customer flow, increasing revenue, and enhancing the overall experience of your facility.

We ensure your properties are in full compliance with all AML [anti-money laundering] regulations and retain a team of operators, regulatory experts, law-enforcement personnel, attorneys, and accountants to provide a detailed examination of – and then provide recommendations for – MICS [minimum internal control standards], surveillance, and all operational parameters. HDS conducts detailed audits of your internal controls and accounting systems and engineer corrective fixes as required. During the due diligence investigations required for government licensing and gaming commission approval we conduct thorough background and character investigations, both of your corporation, and of the individual participants, to determine the suitability of all license applicants. This allows us to identify and alert you to any potential red flags that might impact your success.

There exists a long tradition of tribal casinos serving as a social resource for driving economic development and self-determination, allowing Native Americans to build a brighter future for their peoples. HDS retains a team of lobbyists and regulatory specialists with deep experience with tribal government councils, tribal board retreats, grant writing and management, and the development and revision of tribal constitutions and bylaws.

HDS often sees what others don’t, challenges industry assumptions, and prioritizes your strategy pipeline while embracing discomfort. We’ll activate your strategies of expansion into new territories through either M&A or through organic development and provide you the tools to respond to RFPs and win bids for private management contracts or new gaming licenses. We can help you raise significant funding for capital projects and construction. Our cost controls are second to none and we allow our gaming clients to take full advantage of the very significant GPO savings and procurement expertise that we offer. Above all we will achieve extraordinary, outsized returns for your organization through our focus on non-consensus based strategy and tactics.

HDS has an in-house division specializing in bringing expert management solutions and benefits to your golf organization in what is a highly competitive and ever-evolving landscape. We utilize a proprietary balanced scorecard approach derived from our subject matter expert’s decades of experience in every niche area of golf course oversight. When you use our teams to streamline your operating efficiency and reduce your costs, you free up yours and your staff’s time to focus on long-term strategic initiatives rather than day-to-day minutiae.

Whether your property is a daily-fee, membership, or resort-based course we offer both turnkey, long-tail management oversight or short-term troubleshooting and advisory teams. HDS also collaborates with municipally controlled courses, engaging both takeovers and partnerships with city governments. In all scenarios, our groups of subject matter experts work directly with the on-site leadership team, either yours or ours, serving the membership and the public at the direction of the ownership group in a form of collaborative governance. These groups oversee the daily operation of the facility while constructing a customized plan which will allow ownership to fulfill the club’s ultimate strategic vision and mission. HDS helps you operate at a higher level and reach peak performance. Importantly, in most cases we offer you a completely cost-neutral solution as the majority of our costs are covered through our efficiencies, purchasing power, and the growth and retention of your golfing clientele – leading to dramatically enhanced REVPATT. When you contract HDS we will offer you a variety of flexible arrangements based on your personal situation and your facility needs – including traditional management services [as fee-for-service], a lease structure, or a hybrid structure. We prioritize capital projects while providing you access to avenues of funding for capital investment ensuring long term sustainability and enhanced offerings for your property.

After our initial due diligence, we begin with a full operational review, a comprehensive top-down assessment of your facility, and with benchmark studies. Only after our programs and processes have created notably measurable gains in efficiency and savings within every one of your departments, we add the cherry – sharing with you the tremendous cost savings we achieve by leveraging our economies of scale in the procurement arena. You will receive a higher priority on supplies and equipment at the best pricing and enjoy preferred vendor relationships. Throughout our engagement we will provide continuous guidance to keep you on track. 

Our focus areas include industry leading best practices in agronomy, talent acquisition through our stable of PGA teaching professionals, leveraging our deep manufacturer and media ties for our clients, and sustainability implementation performed by our experts in environmentally friendly standards.  We achieve optimal RevPAR in your lodging facilities and liaise with HOAs. We optimize cost control and program planning across Food & Beverage, pro shops, simulator bays, spas, racquet sports, aquatics, and fitness gyms. Both on-site training solutions and guided online learning modules are offered that are designed to train your staffs to deliver superlative customer experiences and prepare your future leaders by fast-tracking professional development for your managers.

HDS’ holistic approach takes you to the highest plateau of profitability and acclaim while radically outperforming in your comp set. We have what is simply a better refined approach to infusing golf club management with the bedrock properties of five-star hospitality than the status quo and we have developed a finely tuned, proprietary method that optimizes success for our clients.

The modern mixed-use development has huge financial upside potential as well as the chance to provide a tremendously positive impact on a community. HDS has mastered the mixed-use property management ecosystem, creating, and enhancing purpose-built developments for maximum success and utilizing effective strategies to keep revenue flowing between different asset classes – bringing a “city within a city” to life while also maximizing cash flow. We keep the proverbial "dollars in the house" via a perfect placemaking strategy.  We bring a hotel service ethos to bear, ensuring 7-star treatment is distilled throughout every facet thereby deeply enhancing the consumer experience.  Our integrated approach drives the right sort of foot traffic and prolongs consumer engagement across all components; creating meaningful and holistic cross-property partnerships keeping the ecosystem thriving. We enforce productive communication and collaboration to ensure that the competing interests of the varying asset types is set aside for the benefit of the entire property – this best positions the asset to achieve ownership’s investment thesis.

HDS counsels you in the most effective means of carefully curating your tenants to ensure an integrated flow and vibe/aesthetic – ensuring both a harmonious and collaborative relationship between various tenants and staffs and creating a superlative and memorable customer experience. We source an experienced General Manager and management team for you and facilitate both an annual budgetary and strategic plan meeting as well as the scheduling of regular, cadenced weekly and monthly status reviews. We will provide easy to use, cross-facility dashboards that will provide you with meaningful data analysis to allow you to adjust strategies, tactics, and methods midstream as needed. This General Manager serves as a ‘maestro’ of sorts, orchestrating your cross-property strategy as an integrated whole. In establishing trust and a teamwork ethos between management and all pertinent stakeholders, property values are greatly enhanced as brand strength and visitor engagement Is undiluted. We eliminate blind spots that would lead to organizational dysfunction and reputational risk.

Lastly, your facility reaps huge benefits of the economy of scale that comes from shared goods and services made possible by having this vertically integrated management platform. Leveraging HDS’ GPO for material purchasers and service contracts creates scale unachievable by any single use. This leverage provides efficiency, better coordination, and unique opportunities for cost optimization.

HDS will help you deliver a truly cohesive and authentic for all project end users such as tenants, residents, shoppers, hotel guests, and other visitors while ensuring total alignment between stakeholders and a sound financial and operational strategy.