HRO [Human Relations Outsourcing]

The Hospitality Dynamic Solutions tasked to HR program refinement possess a deep understanding of the unique challenges specific to the hospitality industry: high employee turnover up to 70% annually, seasonal workforce demands, a diverse and multilingual employee base, and stringent compliance requirements. The proof lies in the positive, measurable business outcomes which have been enjoyed by our client roster. Partnering with our HR outsourcing specialists generally reduce our client’s operational costs by over 25% through a combination of process automation, staffing optimization, and the mitigation of compliance risk. Guest experiences are also greatly enhanced. Your well-managed and engaged workforce will directly boost guest satisfaction, and our clients report an average 15% increase in satisfaction scoring post-engagement. Our implementation process ensures a seamless transition which minimizes disruption while maximizing value, leveraging predictive analysis to prioritize high-impact interventions. Our team, in customizing your plan, aligns external service providers squarely with your business objectives and integrates human resource functions with flexible staffing models what scale with demand, leverage gig economy platforms, and utilize temporary staffing solutions to meet peak season requirements with no compromise in service quality.

Utilizing external providers can yield specialized knowledge, ensure regulatory compliance, up-to-date best practices, and an expert handling of complex issues such as payroll processing, benefit structures, and labor law. Delegating HR responsibilities allow your internal teams to shift their attention to core business strategy, innovation, and long-term organizational growth without administrative distractions. HDS stays constantly abreast of disruptive trends emerging in HR and allows you to benefit from new solutions such as AI-enables process automation, cloud-based data solutions, personalized employee experiences, and support for international teams through global best-practice awareness.

HDS will assist you in identifying which HR functions should be delegated to an external agency depending on your goals, such as cost savings or the desire for compliance.  We conduct a comprehensive analysis of current operations – identifying pain points, inefficiencies, and compliance gaps. We achieve this through an exhaustive round of stakeholder interviews, a process audit, and benchmarking against industry standards. We will help you choose the model best suited to your goals – a PEO, which acts as a co-employer and shares responsibility for employees or an ASO, which acts merely as an external source of administrative support. Either choice will allow you to streamline operations, reduce costs, and leverage specialized expertise. As your hospitality organization scales and evolves we will constantly monitor your service scope and ensure its continued alignment with your business needs. Beyond common tasks such as payroll processing, recruitment and onboarding, benefits administration, and labor law compliance, many of our clients have chosen to offload more intensive tasks including training and development, performance management and monitoring, and employee relations functions such as conflict resolution and engagement initiatives.

The deep experience HDS brings to the table helps to mitigate many of the common drawbacks of outsourcing these HR efforts – the reduction of direct oversight through loss of control, data privacy breaches [which we mitigate through robust security protocols], and misalignments with your organization’s unique culture. Your existing systems interoperability is ensured through our integration of your existing HRIS, payroll, and analytics; and our solutions are 100% compliant in areas affected GDPR and CCPA regulations [i.e., the EU and California].  We design our HR programs to reflect the unique ethos and spirit of your hospitality brand, ensuring your employee’s behaviors align perfectly with those values and with guest expectations. We deploy those programs with a focus on change management, training your internal teams and employees to adapt to new processes.

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Implementation Highlights:

Automation and Process Optimization: We automate repetitive HR tasks such as onboarding, offboarding, and compliance reporting, using RPA [Robotic Process Automation]. This allows an increase of nearly 35% in process efficiency and frees up your HR teams to focus on strategic priorities and initiatives

Information Systems: HDS has designed HRIS platforms which integrate seamlessly with your existing PMS [Property Management Systems] and ERP software [Enterprise Resource Planning]. They provide real-time data on workforce metrics and enable your data-driven decision making while reducing your administrative overhead by up to 40%

Payroll and Benefits Administration: HDS utilizes a totally secured cloud-based payroll platform which supports multi-jurisdictional compliance, capable of processing payroll for 1000s of hospitality employees monthly with over 99.9% accuracy. We also manage your benefits enrollment programs, offering employees access to competitive health, retirement and wellness programs tailored to the unique and individual needs of hospitality workforces

Compliance and Risk Management: HDS navigates the complex regulatory landscapes your enterprise faces, ensuring compliance with labor laws, union agreements, and safety regulations across jurisdictions. We use an automated compliance monitoring system which flags potential risks in real-time – allowing them to by addressed and remedied quickly, reducing audit penalties by up to 95%

Employee Relations and Engagement: We deploy employee engagement strategies informed by sentiment analysis and pulse surveys, achieving an average increase of 25% improvement in employee satisfaction scores. We construct a conflict resolution framework and reporting/response SOP which greatly minimizes workplace disputes, fostering a more positive work environment. HDS will develop a mobile-first employee portal or your organization. This will empower your staff to manage their schedules, access pay stubs, and request time off – reducing HR administrative task load by nearly 50%. The portals, available in multiple languages, cater to the diversity of your workforce.

Succession Planning: For continuity in leadership and direction, HDS helps you develop a succession plan that identifies and nurtures future leaders from within your organization. To ensure you have a robust leadership pipeline, we’ve designed a talent mapping tool which assesses competencies, leadership potential, and cultural fit amongst your workforces