Staffing and Recruitment

Human capital should occupy the first rung in your perception of your value chain. To that end, HDS is committed to finding you the right individuals for the right roles and making the process seamless for both parties concerned. HDS partners with your organization to see you through the entirety of the hiring search, screening, and eventual placement for every role throughout your staffing model. This saves you great effort, time, and money and provides you access to a far wider pool of qualified candidates then you might otherwise have access to. Ours is a bespoke process in which your individualized needs are always prioritized. If we’re already having a conversation regarding your labor needs, it means that we’ve already formed a relationship with you and your organization, and we understand your company’s vision and values alignment. Though we work on the employer-side, we treat potential candidates with the utmost dignity and respect, setting the stage for what they can anticipate encountering in your operation. 

Though we have our own long term talent pipelines that each of our leadership team has built in over a century in the hospitality business, we often partner with a few selected, trusted recruitment agencies and staffing firms throughout the U.S. and in certain global markets. Each member of our team possesses hard-earned experience in every aspect of hospitality operations and day-to-day guest service, and each one is aware of the very significant effect one individual hire can have on your organization for good and for bad, both experientially and to the bottom line. They are industry experts who have engineered and built success from the ground up – across hotels, resorts, every category of restaurant, etc.

We focus primarily on commissioning C-Suite, CFO advisory, Board roles, and Executive level positions that demand highly specialized qualifications and experience, though we also can help you address your frontline workforce and labor roles. When unforeseen events lead to your suddenly losing a key member of staff, we can rapidly supply temporary leadership to ensure you face no substantive or visible disruption in operational tempo. We can also fill specialized needs including temporary and contract workers, seasonal and holiday hires, property close-down and demo teams, grand opening support, and adjunct staffing to respond to unusual surges in demand. 

HDS fully utilizes its technological acumen in crafting AI and Machine Learning solutions to optimize our client’s overall workforce planning strategies reducing median labor costs by 15% with no sacrifice in service quality. We leverage machine learning algorithms to analyze your workforce data, predict your turnover and churn risks, and optimize your scheduling. We’ve developed workforce forecasting models which predict staffing needs based on seasonality, occupancy rates, and market trends and have crafted many customized APIs which study a wide range of granular data, down to air traffic patterns affecting your area. Our predictive models have reduced unplanned absences by an average of 18% and greatly improved staff retention rates, eliminating roughly 20% of your turnover. Our proprietary performance management frameworks align your employee objectives with your organizational KPIs. Those frameworks incorporate 360-degree feedback, real-time performance tracking, and predictive analytics to identify high-potential employees.

HDS has designed bespoke recruitment frameworks which target the highest caliber of hospitality professionals. Our applicant tracking system [ATS] integrates with candidate screening tools, also informed by AI, and while reducing your time-to-hire by an average of 30%, improves candidate fit by leveraging both psychometric and skills-based assessment tools.

Hospitality Dynamic Solutions believes that one of the greatest enablers of empowering employee success lies in a dynamic, robust continuing education program that spans the entirety of the employee’s tenure. We offer several customized training programs, including both e-learning modules and in-person workshops focused on a myriad of topics – for example, guest service excellence, conflict de-escalation, and cultural sensitivity. Our LMS [Learning Management System] tracks your employee’s progress and certifications, ensuring 100% compliance with your organization’s training mandate. Also, HDS maintains a number of simulated training environments across the US and abroad – test kitchens, ‘dummy’ guest service areas, etc. which are available on a rental basis.